This Guide Agreement applies to Guides offering experiences through Let'ssee.
1. Independent Provider
The Guide provides services as an independent service provider.
This Agreement does not automatically create an employment relationship between the Guide and Let'ssee.
2. Guide Information
The Guide agrees to provide accurate information concerning:
•identity;
•contact information;
•qualifications;
•experience;
•Guide registrations where applicable;
•licences and permits where applicable;
•insurance where applicable;
•banking/payout details;
•experiences;
•availability;
•prices.
3. Legal Compliance
The Guide is responsible for complying with laws applicable to the services they provide.
4. Insurance
The Guide is responsible for obtaining and maintaining appropriate insurance where required by law or reasonably required for their activities.
5. Availability
Guides must keep their availability reasonably accurate.
Once a booking has been confirmed, the Guide is expected to honour it unless there is a legitimate reason preventing performance.
6. Pricing
Guides must ensure that prices and inclusions displayed for their experiences are accurate.
7. Let'ssee Commission
Unless another rate has been expressly agreed, Let'ssee charges a 10% platform commission on applicable completed bookings.
Example:
Tourist payment: R1,100
Let'ssee commission: R110
Guide amount before applicable adjustments: R990.
8. Payouts
Guide payouts are subject to:
•successful payment;
•cancellation/refund status;
•fraud checks;
•chargebacks;
•payment-provider processing;
•applicable deductions;
•the platform's payout schedule.
9. Cancellation By Tourist
Where a Tourist cancellation charge is lawfully retained, the Guide may receive the portion allocated under the Let'ssee cancellation payout rules after applicable Let'ssee commission and other permitted adjustments.
10. Guide Cancellations
Guides should cancel confirmed bookings only where reasonably necessary.
Repeated Guide cancellations may result in reduced availability, warnings, temporary suspension or removal from Let'ssee.
11. Guide No-show
Failure to attend a confirmed booking without legitimate justification may result in:
•loss of the relevant payout;
•warnings;
•account restrictions;
•suspension;
•termination.
12. Professional Conduct
Guides must treat Tourists professionally and respectfully.
Harassment, threats, discrimination, sexual misconduct, fraud, violence, dangerous conduct or unlawful activity is prohibited.
13. Safety
Guides must exercise reasonable care when providing experiences.
Guides must provide appropriate safety information for activities where relevant.
14. Transportation
Guides providing transport are responsible for ensuring compliance with applicable licensing, vehicle, passenger transport and insurance requirements.
15. Tourist Information
Guide access to Tourist information must be limited to information reasonably necessary to fulfil the booking.
Tourist information must not be copied, sold, disclosed or used for unrelated marketing without an appropriate lawful basis.
16. Location Information
Any live location information made available through Let'ssee may only be used for legitimate booking, meeting and safety purposes.
17. Platform Communication
Where Let'ssee provides a booking chat system, Guides should use it for booking-related communications where appropriate.
18. Reviews
Guides acknowledge that Tourists may submit genuine reviews concerning completed experiences.
19. Disputes
Guides agree to cooperate reasonably with legitimate Let'ssee investigations involving complaints, refunds, chargebacks, fraud or safety incidents.
20. Account Suspension
Let'ssee may suspend or terminate a Guide account for serious or repeated violations of this Agreement, platform policies or applicable law.
21. Changes
Let'ssee may update this Agreement from time to time.
Where material changes affect existing Guides, appropriate notice or renewed acceptance should be obtained where required.
22. Governing Law
This Agreement is governed by the laws of the Republic of South Africa, subject to any mandatory applicable law.