1. Purpose
This Privacy Policy explains how Let'ssee collects, uses, stores and protects personal information.
2. Information We May Collect
Depending on how a user uses Let'ssee, information may include:
•name;
•email address;
•telephone number;
•account information;
•profile photograph;
•Guide profile information;
•booking history;
•booking preferences;
•payment transaction information;
•communications;
•reviews;
•approximate or live location where enabled;
•device and security information;
•IP and technical information;
•identification or Guide verification documents where required;
•payout/banking information where required for Guides.
3. Purposes
Information may be processed for purposes including:
•creating accounts;
•providing bookings;
•processing payments;
•facilitating Guide payouts;
•connecting Guides and Tourists;
•sending booking notifications;
•customer support;
•preventing fraud;
•platform security;
•resolving disputes;
•legal and regulatory compliance;
•improving Let'ssee;
•marketing where lawful consent or another lawful basis exists.
4. Payment Information
Payment processing may be performed by third-party payment providers.
Let'ssee should avoid storing complete card information where this is unnecessary.
5. Location Information
Location information may be used where a user voluntarily enables location sharing for meeting, navigation, operational or safety purposes.
Access to location information must be limited to what is reasonably necessary.
6. Communications
Messages sent through Let'ssee may be stored where reasonably necessary to operate the service, provide customer support, investigate reported misconduct, prevent fraud or comply with legal obligations.
7. Sharing
Personal information may be shared with:
•Guides or Tourists where necessary to fulfil a booking;
•payment providers;
•hosting and infrastructure providers;
•email and communication providers;
•service providers assisting Let'ssee;
•authorities where legally required.
Do not expose a Tourist's private contact information to Guides unless required for the service and permitted by the platform's privacy rules.
8. Security
Let'ssee must implement reasonable technical and organisational safeguards appropriate to the nature of the information being processed.
9. Retention
Personal information should only be retained for as long as reasonably required for the purposes for which it was collected, legitimate business requirements and applicable legal obligations.
10. User Rights
Users may exercise rights available to them under applicable data-protection law, including requesting access to or correction of qualifying personal information.
11. Marketing
Marketing communications must only be sent where legally permitted.
Users must have an appropriate method of opting out of marketing communications.
Transactional messages concerning bookings, payments, security or accounts are not necessarily marketing communications.
12. POPIA
Where applicable, Let'ssee will process personal information in accordance with South Africa's Protection of Personal Information Act.
13. Contact
Privacy enquiries: